Juan of South: Customer Focus

by Rojean B. Baleda, JANUARY 2022

NATHANIEL A. NAMOCO, Traffic Operations

Our Patrol Crew from CALAX Nathaniel A. Namoco originally from Negros Occidental Dumaguete City, holds on his everyday duty the bible verse “Be strong and let your heart take courage, all you who wait for the Lord” – Psalm 31:24

As a patrol officer, he is responsible to provide assistance to our motorist. He responds to incidents and implements appropriate traffic management. He also enforces traffic rules and regulations. They ensure the safety of every motorist and extend help if necessary. “Being a patrol crew is hard, lalo na pag kailangan pakalmahin ang ating motorista. Kailangan ng mahabang pasensya at siyempre dapat customer satisfaction pa din ang goal.,” Nathaniel says.

He applied as a patrol officer for him to learn more especially about the rules and regulations regarding the traffic situation that he was seeing on the news before. This is one of the reasons that motivate him to apply for this position. “Gusto kong maging parte ng pagsasaayos at pagpapatupad ng batas trapiko sa expressway.”

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About the writer:

Rojean B. Baleda. A sweet yet straightforward woman, believing that the power of words can induce to change each personality which I fondly call “the art of words”.

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