Rewards and Recognition

Customer Focus: Sharmain E. Binarao

Nominated by Arnold A. Babista, Toll Operations Senior Manager

Awardee: Sharmain E. Binarao, Toll Operations Associate

As Toll Operations Associate, Shamie is responsible for the administrative support of the Toll Operations, namely for two concessions: CAVITEX and CALAX.

Whether at home or on site, she consistently meets the needs of each of the Toll Plaza on:

  • Office Supplies including PPEs
  • Deployment Monitoring
  • Report consolidation
  • Schedule consolidation for HR events like All-Hands, LEAD Talks, saMPT South CONVO

On top of these duties, she accomplished the logistic requirements of TRB for CALAX and supported the Operations Management Head Ella A. Francisco while the Toll Operations Specialist Vaneza M. Soriao is on maternity leave.

Juggling multiple requirements of others, Shamie has consistently delivered the needs of her customers whether this is about:

  • timely submission of reports
  • continuous update and coordination of schedules for events and meetings

She embodies the values of customer focus with her display of initiating tasks. She is responsive, flexible, and hard work in support of fulfilling others’ needs.

%d bloggers like this: